Shipping policy

SHIPPING POLICY

VICTORIA BRIGHTON

Last updated: 4 November 2026

SHIPPING DESTINATIONS

Victoria Brighton delivers to eligible residential and business addresses throughout the United Kingdom.

Delivery availability is subject to the options presented at checkout.

SHIPPING AND DELIVERY TRANSPARENCY

To offer a carefully selected collection at competitive prices, our products are checked, packed and dispatched directly from our international fulfilment partner in Ningbo, China.

Our products are not necessarily stored or dispatched from the United Kingdom.

Orders are transported through international logistics partners before being transferred to local delivery carriers.

Victoria Brighton is an online store. Our brand name does not imply that products are dispatched from Brighton.

PROCESSING TIME

Order processing, quality checks and packaging normally take 1–2 business days.

Orders placed during weekends or public holidays are generally processed on the next business day.

INTERNATIONAL TRANSIT TIME

As orders are dispatched internationally, delivery times depend on the destination, customs processing and the shipping services used.

The estimated delivery period applicable to your order will be communicated during checkout or in your order information.

Business days are Monday to Friday, excluding applicable public holidays.

Delivery estimates may be affected by customs inspections, severe weather, increased order volumes, carrier disruptions or circumstances outside our reasonable control.

Unless a guaranteed delivery date has been expressly agreed, delivery dates are estimates.

SHIPPING DELAYS

If your order is delayed, we will make reasonable efforts to notify you and provide updated delivery information.

Under applicable UK consumer law, where no delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is formed.

Where delivery is not completed within the agreed period or as otherwise required by law, customers retain their statutory rights, including cancellation and a refund where applicable.

SHIPPING COST

Standard shipping within the United Kingdom is free.

No additional standard packaging or handling charges are applied.

Any exceptional delivery charges, where applicable, will be clearly displayed before the customer completes the purchase.

CARRIER AND TRACKING

Our international logistics partners arrange shipment from China to the United Kingdom.

Final delivery is handled by the relevant local delivery carrier.

Once tracking information becomes available, customers will receive a shipping confirmation containing the tracking details.

Tracking updates may take several business days to appear after dispatch, particularly while parcels are moving through international logistics networks.

TAXES, DUTIES AND IMPORT CHARGES

All product prices are displayed in British pounds sterling (GBP/£).

Applicable taxes and import charges are handled according to UK regulations.

Any mandatory charges payable by the customer must be clearly disclosed before the order is placed.

The applicable VAT and customs treatment may depend on the value of the shipment, its destination and other relevant circumstances.

If a delivery carrier unexpectedly requests payment of customs duties, import VAT or handling charges that were not disclosed during checkout, please contact us before making payment.

Email: info@vitoriabrighton.com

We will review the situation and provide appropriate assistance.

SHIPPING ADDRESS

Customers are responsible for providing complete and accurate delivery details, including their name, street address, postcode and contact information.

If you need to correct an address, please contact us as soon as possible.

Address changes may not be possible once an order has been processed or dispatched.

UNDELIVERABLE PARCELS

If a parcel cannot be delivered because of incorrect or incomplete address details, refusal of delivery or failure to collect the parcel, we will contact the customer to discuss the available options.

Where a failed delivery is attributable to the customer, reasonable additional delivery costs may apply, subject to prior disclosure and applicable consumer law.

These conditions do not affect statutory consumer rights.

LOST, DAMAGED OR MARKED-AS-DELIVERED PARCELS

If your tracking information has not updated for an unusually long period, your parcel is marked as delivered but has not arrived, or your order arrives damaged, please contact us promptly.

For damaged packages, please retain the packaging and provide clear photographs where possible.

We will investigate the situation with the relevant logistics provider.

Where goods are lost, damaged or not delivered as required by the purchase contract, Victoria Brighton will provide the appropriate remedy under UK consumer law.

Goods generally remain the retailer's responsibility until they are delivered into the physical possession of the customer or a person designated by the customer, subject to applicable legal exceptions.

CONTACT

If you have any questions concerning shipping, tracking or delivery, please contact our customer support team.